Regency Park Receives 2019 Customer Experience Award from Pinnacle Quality Insight
VERO BEACH, Fla. – March 26, 2019 – Regency Park, a local luxury senior living community, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award™, qualifying for the award in the category of “Personal Care.” Regency Park won the award by displaying a continued dedication to providing Best in Class senior healthcare services. Regency Park is managed by Harbor Retirement Associates (HRA), a regional senior living development and management company based in Vero Beach.
“We are truly honored to receive this amazing and prestigious national award,” said Jason Frandsen, Executive Director of Regency Park. “What makes it so special is that it is the direct result of resident and family member feedback. We’re proud to be recognized for the innovative services we provide to our residents. We sincerely thank everyone who participated in these customer service interviews. We look forward to continuing to provide our residents and family members with the very best in senior living.”
In the “Personal Care” category, the community was honored for its steadfast commitment to providing innovative services. These highly personalized services are available to assist residents with a wide variety of everyday activities.
Throughout its history of serving the Vero Beach community, Regency Park has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of Regency Park’s residents and their families participated in monthly telephone interviews that included open-ended questions, as well as the opportunity to rate Regency Park in specific categories. Every month, Regency Park has gathered its real-time survey results in order to gain a better understanding of resident needs and to make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Regency Park has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
Located at 910 Regency Square in Vero Beach, Regency Park serves three meals healthy choices. The community features 24-hour staff, supportive services, scheduled transportation daily, housekeeping service, concierge services and the exclusive Chef’s Fare Dining Program with customized dining experiences in multiple venues. It also includes HRA’s signature Life Enrichment program, designed to provide social, devotional, fitness, and recreational opportunities that have a positive impact on residents.
For more information on Regency Park, visit http://www.RegencyParkVeroBeach.com